Thanks to our close relationships with industry leading energy efficiency organisations, we are able to offer advice and guidance to help communities tackle the challenges of energy efficiency and fuel poverty. 


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Energy Advice and Guidance

Switching energy and Gas Supplier

Changing tariff/supplier can result in savings of up to £300 a year. Here are a few simple steps you can take to find a better deal.

  • Find out what type of tariff you're on

  • Use a neutral price comparison website to compare suppliers

  • One you've chosen the your new supplier, contact them to arrange the switch and they'll do the rest

  • Take a photo of the meter reading the day before you're scheduled to switch. This will be used to close your old account

  • Make a note of the length of your new contract, so that you can find the best deal on the market as soon as it ends

Read more notes on changing energy supplier here

Ofgem’s approved price comparison websites



The Energy Shop 


Simply Switch

My Utility Genius

Switch Gas and Electric


Unravel It 

Money Supermarket 

Energy Helpline 



Changing my energy usage habits

Accurate billing


Take regular meter readings and submit them to your energy supplier as this will help you keep an eye on your energy use and keep your bills accurate.

If you receive a bill and it has an ‘E’ marked against the meter reading, then this means it is ‘estimated’ by your supplier. You may not be paying the right amount for your energy. Having several estimated readings can sometimes lead to large unexpected bills.  

Meters are read from left to right. Don’t include any numbers that are red or in a red box.

Note: if you have a smart meter, you won’t need to take and submit meter readings as these will be done automatically and you will not receive any estimated bills as your supplier will know how much energy you’re using. 

Use heat controls correctly

Make sure you are using your boiler and heating controls correctly and use the programmer to set up the system to match your needs. For example, setting your heating to come on half an hour before you get up in the morning.

Use a room thermostat to control the temperature in your home.  Ideally, this should be set between 18oC and 21oC but some people may need it higher. 

Remember not to leave electric hot water immersion heaters on for longer than you need as this wastes energy and money.

Use storage heaters correctly

Some homes have night storage heaters. These build up heat overnight when electricity is cheaper, which is then released throughout the next day. Homes with storage heaters should be on an Economy 7 or Economy 10 tariff.

If you are not using your storage heaters correctly you could be faced with a large bill. For further information go to

Be more aware of your energy usage and how you can cut down

•    Turning off appliances by the plug can save £30 per year 

•    Drying washing without the use of a tumble dryer could save up to £139 per year 

•    It is cheaper to have a shower than a bath as less energy is used to heat the water


Making my home more energy efficient


The main areas that heat can be lost are through the roof and windows. Blocking draughts can be a cheap way of making your home warmer and draught-proofing products are available at DIY stores, to see larger energy savings you may wish to invest in making your home more efficient (while some of these measures may have larger upfront costs than DIY measures, the ultimate saving will be larger). We have partnered with Radflek to offer savings on the purchase of  their radiator reflectors using a special discount code. Please see below for more details.

You can reduce heat loss through the roof by investing in Loft Insulation Read more


Ways to reduce heat loss through walls Wall Insulation Read more

Ways to reduce heat loss through windows: 

Up to 35% of heat loss is lost through windows. Here are a few things you can think about to minimise this loss.

Getting double or triple glazing. Having thicker windows allows light and heat to get into your house but cuts the amount of heat that can escape. Double glazing works by having two sheets of glass with a gap in between which means that it’s harder for cold air to get through. Triple glazing works in a similar way but with a third sheet of glass. Windows, however, are expensive and the payback period is quite high so these are generally only suggested to be changed if you need new windows. Getting thicker windows may also reduce outside noise in your property. 

Investing in different curtains. The most energy efficient curtains should be floor-length to reduce heat loss through windows and thicker curtains will prevent more loss through the windows. If you have blinds instead of curtains, ensure that they fit snugly in the window frame otherwise they will not conserve much heat from the room. 

Closing curtains at dusk to keep the heat in. This will prevent the cold air from inside coming into the house as the curtain will block it and keep some of the warm air from sunrays escaping the property. Another way to do reduce heat from windows is to close windows during cold weather. 

Closing doors is an effective way to keep heat in a particular room so if you’re heating a room where you are spending time in, it will stop the heat seeping into rooms that you spend little time in, ie: hallways. 

Checking for air-leaks. You can do this on a cold day with the heat on inside your home by placing your hand around the edges of all exterior doors and windows. It is not advised to seal up bathroom and kitchen air vents and fans as these are used to prevent condensation in the home. While utilising an extractor fan in kitchens and bathrooms will use energy, it will mean that you don’t need to open windows as often which will keep some of the heat within the home.  

You can reduce heat loss through the floor by:

Using thermal underlay on any flooring. This will reduce some heat loss going through wood floors. You can also reduce heat loss by putting rugs and mats through any small holes in the floor. 

You can reduce heat loss behind your radiators by:

Using radiator reflectors in your home. You could be losing half the heat that you are paying for through the wall behind your radiator. Fitted out of sight behind your radiator, Radflek Radiator Reflectors prevent heat loss through walls by reflecting 95 per cent of wasted heat back into the home, helping to cut energy consumption and heating costs throughout the year. 

Radflek has been designed with the customer in mind meaning that you don’t need to be a DIY expert to install the reflector sheet – scissors, a tape measure and a few minutes per radiator will do the trick. When the heating is turned on Radflek reduces the amount of time it takes for your radiator to get to temperature as the wasted heat from the back of the radiator is now being reflected into the radiator (making it more efficient) and back into your home making you feel warmer quicker. Radflek helps reduce carbon emissions, less energy used means a smaller carbon footprint.

Visit the Radflek website here for more information.


Click here and GET 20% off with CODE: SSF20 making the most popular 5 sheet pack just £27.19 + P&P.


About Smart Meters


A smart meter is a new generation of gas and/or electricity meter that will allow you to see your energy usage in real time so that you can decide to make changes to save money. You will not have to send meter readings directly to your supplier as these will be done wirelessly. Smart Meters come with a device called an IHD (in-home display); IHDs are different depending on the supplier but most will allow: 

If you pay by direct debit:

•    How much energy you are currently using

•    How much energy you have used in the last hour, week, and month

•    How much your energy usage costs

•    Whether your energy usage is low, medium or high


If you use a prepaid gas or electricity smart meter, it can also show you:

•    How much credit you have left

•    How much you have left on your emergency credit balance

•    Your debt balance, if you have one

•    An alert if your credit is running low


Getting a Smart Meter installed

Every household will be offered one between now and 2020. You can contact your supplier directly before then to ask if you are eligible to get one now. Smart Meters operate by radio waves so you don’t need Wi-Fi to use it. 

If your gas and electricity are with the same supplier, your supplier will aim to install both new smart meters at the same time. If you have different suppliers for electricity and gas, you may require two installations. Your supplier will contact you about getting it installed.


About my options relating to fuel debt


Fuel debt

If you are in debt to your energy supplier and struggling to get on top of it, then speak to your supplier as soon as possible. If they know there is a problem they can work with you to find a solution.  Ask to set up a payment plan and be realistic about what you can afford to repay. You don’t want to leave yourself short for other essential bills.

You can also get advice on energy debt from Citizens Advice Consumer Helpline on 03454 040506 or your local Citizens Advice Bureau. TextRelay users should use 18001 03454 040506.

Income maximisation

Make sure you are claiming the correct benefits. This could increase your income as well as make you eligible for other types of assistance. Take advice from Citizens Advice on 03454 040506 or visit

Other discounts and payments

Ask your energy supplier if you are entitled to a Warm Home Discount. This is a discount of £140 on electricity bills for the winter period 2019-20. Those who receive the Guarantee Credit element of Pension Credit are eligible, as are some other low-income and vulnerable households. 

If you were born on or before 5 November 1953 you should be eligible for the Winter Fuel Payment. This is an annual payment of between £100 and £300. You will be paid automatically between November and December if you have claimed before or are in receipt of State Pension or some other benefits. Others will need to apply for it. Call the Winter Fuel Payment Helpline on 03459 15 15 15.

The Cold Weather Payment of £25 per week will be paid automatically to those on certain benefits when very cold weather occurs or has been forecast.

Priority Services Register

You can sign up to the Priority Services Register (through your energy supplier) to receive extra help from your energy supplier as well as from your distribution network operator (the company that operates and maintains your electricity supply). More info here

You can receive the services available if you: 

  • are of pensionable age 

  • are disabled or chronically sick 

  • have a long-term medical condition 

  • have a hearing or visual impairment or additional communication needs 

  • are in a vulnerable situation


Each energy supplier and network operator maintains its own register.

A wide range of support is available including: 

  • information provided in accessible formats 

  • advance notice of planned power cuts 

  • identification scheme, password protection and nominee scheme for a family member or carer on behalf of the customer 

  • priority support in an emergency 

  • arrangements to ensure that it is safe and practical for the customer to use a prepayment meter 

  • meter reading services 


Contact your gas/electricity supplier and distribution network operator for more information and to register. Details of your distribution network operator can be found on your electricity bill.


How to pay for fuel


Direct debit

If you choose to pay by direct debit this is an instruction from you to your bank or building society. It authorises the organisation you want to pay to collect varying amounts from your account. This means that your bill will always be paid as you won’t forget. Frequently, suppliers will offer a cheaper deal if you pay by direct debit so if you are able to set one up, it is advisable. 

Prepayment meter

A prepayment meter is a special type of energy meter that can be installed in domestic properties. With a prepayment, or 'pay as you go' tariff, customers pay for their energy before they use it – usually by adding money to a 'key' or by purchasing special tokens. Prepayments are estimated to cost more per unit of energy and some suppliers do not offer their cheapest deals to prepayment customers. 

By post

Depending on supplier you can often send a cheque for the bill amount to the address provided by the business. Be aware it can take up to five days for them to process the cheque and receive the money from your account.

Post Office 

Bills can be paid by cash or card at the Post Office. There can sometimes be a fee for using this service but you can do so even if you don’t have a bank account. 


If you can manage your billing online, many suppliers will give you a more competitive tariff. Some suppliers have an app where you can top up/pay for fuel. 

Frequency of billing

You can choose to pay your electricity bills either monthly or quarterly (every 3 months) when taking out a new tariff. Some people prefer to pay monthly as it will be smaller instalments and some people prefer to save up and pay quarterly.

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